At UltimateShades.com your satisfaction is our top priority. In the unlikely event that you or someone you have purchased for needs to return or exchange a product, we have provided the following information to make your experience as hassle-free as possible.
You can purchase our products with complete confidence through our secure Online ordering. We offer a 15-day no-questions-asked money-back guarantee on all of our watches.
Your complete satisfaction is important to us! We inspect each product thoroughly before shipping to insure your order is free from damage or defect. If your product is damaged upon arrival or is not exactly as ordered, call 801-951-1535 within 48 hours.
If you are not completely satisfied with any of our Products for any reason, you can return them in their original condition with the original packaging materials, paperwork and accessories.
A 15% restocking fee will be charged for each item returned for refund. You will be responsible for shipping charges on items returned or exchanged to and from Flawless Timing.
Please notify us by phone at 801-951-1535 or e-mail us at returns@serengeti-sunglasses.info when returning merchandise so that we may provide you with a Return Authorization number( RA#. ). We will not accept returns without an RA #. For an exchange or refund you have within 15 days upon receiving the product to send it back.
If after 15 days, there is a manufacturer defect you must contact the manufacturer directly for warranty service. We are not responsible for any extra charges incurred by the manufacturer.
Note: Please allow 10 - 14 business days for your credit to be processed. Every credit card company has different posting cycles, please allow 1-2 billing cycles for the credit to appear on your statement.
Non-Acceptable Returns are listed below:
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Manufacturer close-out specials or items that have been discontinued by the manufacturer.
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Items with any type of writing on the packaging.
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Items which show signs of abuse or mishandling.
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Items returned without original packaging.
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